Return Policy
At Ninacoli (“we”, “our”, or “us”), we strive to provide a reliable and satisfactory shopping experience. If you are not fully satisfied with your purchase, you may apply for a return or exchange within 7 days from the date of delivery (based on the actual delivery date), subject to the following conditions.
1. Eligible Returns or Exchanges
You may request a return or exchange if any of the following applies:
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The product has a manufacturing or quality defect
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The product was damaged during transportation
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The delivered item does not match the product ordered and remains suitable for resale
2. Non-Returnable Conditions
Returns or exchanges will not be accepted under the following circumstances:
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Customized or personalized products
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Products that have been used or activated (electronic products are considered used once powered on)
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Products or accessories showing signs of wear, damage, or improper use
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Missing, altered, or severely damaged original packaging (excluding normal unpacking) that affects resale
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Products clearly marked as non-returnable at the time of purchase
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Any condition in which the product is no longer suitable for resale
3. How to Request a Return
(1) Returns for Personal Reasons
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Contact our customer service within 7 days of receiving the product
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Items must be unused and in resalable condition
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Requests will be reviewed within 1–3 business days
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Return shipping costs will be borne by the customer
(2) Returns Due to Quality Issues or Delivery Errors
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Please email customer_service@yiselieks.com within 7 days of receipt
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Our customer service team will respond within 1–3 business days
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Return shipping costs will be covered by us
4. Refund Processing
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Please arrange return shipment within 7 days after approval
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Once the returned item is received and inspected, refunds will be processed within 15 business days
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Refunds will be issued using the original payment method whenever possible
5. Important Notes
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When contacting customer service, please provide:
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Order number
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Full name
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Contact phone number
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Reason for return
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Returns without prior approval may not be accepted
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This Return Policy does not affect your statutory rights under applicable laws
6. Contact Us
If you have any questions regarding returns or exchanges, please contact us: