Return Policy
At Ninacoli (“we”, “our”, or “us”), we strive to provide a reliable and satisfactory shopping experience. If you are not fully satisfied with your purchase, you may apply for a return or exchange within 7 days from the date of delivery (based on the actual delivery date), subject to the following conditions.
1. Eligible Returns or Exchanges
You may request a return or exchange if any of the following applies:
The product has a manufacturing or quality defect
The product was damaged during transportation
The delivered item does not match the product ordered and remains suitable for resale
2. Non-Returnable Conditions
Returns or exchanges will not be accepted under the following circumstances:
Customized or personalized products
Products that have been used or activated (electronic products are considered used once powered on)
Products or accessories showing signs of wear, damage, or improper use
Missing, altered, or severely damaged original packaging (excluding normal unpacking) that affects resale
Products clearly marked as non-returnable at the time of purchase
Any condition in which the product is no longer suitable for resale
3. How to Request a Return
(1) Returns for Personal Reasons
Contact our customer service within 7 days of receiving the product
Items must be unused and in resalable condition
Requests will be reviewed within 1–3 business days
Return shipping costs will be borne by the customer
(2) Returns Due to Quality Issues or Delivery Errors
Please email service@mail.ninacoli.com within 7 days of receipt
Our customer service team will respond within 1–3 business days
Return shipping costs will be covered by us
4. Refund Processing
Please arrange return shipment within 7 days after approval
Once the returned item is received and inspected, refunds will be processed within 15 business days
Refunds will be issued using the original payment method whenever possible
5. Important Notes
When contacting customer service, please provide:
Order number
Full name
Contact phone number
Reason for return
Returns without prior approval may not be accepted
This Return Policy does not affect your statutory rights under applicable laws
6. Contact Us
If you have any questions regarding returns or exchanges, please contact us:
Email: service@mail.ninacoli.com