Shipping & Delivery Policy
Payment & Order Support
Customers may place orders according to their preferred shopping method. Cash on Delivery (COD) is available for selected regions and products.
If you need to return or exchange an item, please refer to our Return Policy for detailed conditions.
For any questions after receiving your order, our customer support team is available to assist you.
📧 Customer Service Email: customer_service@yiselieks.com
🕒 Support Availability: 24/7 online assistance
Shipping & Delivery Information
1. Shipping Charges
We currently offer free shipping on eligible orders. Shipping availability may vary depending on destination and logistics conditions.
2. Order Processing
Once your order is successfully placed and confirmed, it will be prepared for shipment in sequence.
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Processing time: approximately 1–3 business days
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Orders may be dispatched on weekdays, weekends, or public holidays depending on courier schedules
3. Estimated Delivery Time
After shipment, orders usually arrive within 7–10 business days.
Please note that delivery times are estimates and may vary due to weather, customs clearance, or local courier operations.
Delivery & Receipt Guidelines
To ensure smooth delivery, please double-check that your shipping address and contact number are accurate before submitting your order.
Upon receiving the parcel, we recommend that you inspect the following immediately:
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Condition of the outer packaging
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Correct quantity of items
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Whether the received items match your order
If the package shows signs of serious damage, tampering, or missing items, you may refuse delivery and contact us promptly.
If you are unavailable to receive the package, another person at the delivery address may sign on your behalf. The courier’s responsibility is limited to delivery at the specified address.
Address Accuracy & Undeliverable Parcels
If a shipment cannot be delivered due to incorrect or incomplete address information, the courier may hold the package for a limited period.
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We will notify you by email if delivery fails
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Please respond within 5 days to arrange redelivery
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If no response is received, the parcel may be returned and a refund will be processed accordingly
Returns, Refunds & Defective Items
If the item you receive is defective or damaged, you may apply for a return or refund in accordance with our Return Policy.
Returned items must include all original contents, such as:
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Products
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Accessories
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Promotional gifts (if any)
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Original packaging and documents
If an invoice was provided, it should be returned together with the item. Failure to meet return conditions may result in refusal of refund.
Where required by law, you authorize us to assist in processing relevant documentation related to returns or refunds.
Shipping FAQ
Q1: Can I request a specific delivery time?
A: Delivery times are arranged by the courier and cannot be guaranteed.
Q2: How do I report a delivery issue?
A: You may contact the courier directly using the details provided in your tracking information, or email us for assistance.
Q3: How long does delivery usually take?
A: Under normal conditions, delivery takes approximately 7 business days after dispatch (excluding Sundays and public holidays).
Q4: What should I check before signing for my order?
A: Please ensure the package is sealed and undamaged before acceptance.
Q5: Is identification required upon delivery?
A: Identification is generally not required. Any recipient at the delivery address may accept the parcel.
Q6: What if someone else received my package?
A: Please contact the courier company directly for delivery confirmation.
Q7: How can I track my order?
A: Tracking details will be provided after shipment. For further help, contact us at customer_service@yiselieks.com